Efectos del teletrabajo y del trabajo remoto excepcional durante la pandemia de COVID-19 en el Estado de Chile. Caso SUSESO

Abstract

The Superintendency of Social Security (SUSESO), in 2018, was empowered to exempt from the time control of the working day a percentage of its staffing set by a resolution of the Budget Office. Thus, in the course of 2019, 14 people began to telecommute. This initiative was not only a pioneer together with other public institutions (INAPI, Comptroller, INE and ChileCompra) but it has also allowed it to be studied to generate evidence regarding a telework policy in the public sector. However, the outbreak of the pandemic caused by COVID-19 made the entire institution suddenly start working remotely. This gave way to a new organizational reality where new questions had their place and new categories of civil servants could be studied; exceptional remote workers (which, by the way, are a different study unit from the teleworkers of the formal pilot of the institution). In this sense, this exploratory research represents a good opportunity to investigate the comparison of the effects and differences between formal teleworkers (and therefore prepared before the pandemic) and exceptional remote workers (who had to improvise and necessarily adapt to the modality).